Refund policy

7-Day Satisfaction Guarantee We offer a 7-day satisfaction guarantee on our products. If you are not completely satisfied with your purchase, you may request a return or replacement within 7 days of receiving your delivery.

Hygiene & Personal Care Policy Due to the personal care, cosmetic, and hygienic nature of skincare devices (including the PexaDerm™ SpotLite Duo), items that have been opened, unsealed, or used are strictly ineligible for a return or refund under our 7-day guarantee. We cannot accept returns on items that have come into contact with skin or acne bacteria.

To be eligible for a return, your item must be completely unused, in the same condition that you received it, and in its original, unopened packaging.

Damaged or Defective Items (Reporting Window) If your device arrives damaged or defective due to transit, the customer must report the issue to our support team within 48 hours of delivery. To process a free replacement or credit, you must provide clear photographic or video proof of the damaged item and its packaging. Reports made after 48 hours of delivery may not be eligible for a transit-damage replacement.

Contact Us

If you have any questions or would like to initiate a return, please contact our support team:

Email: pexaboot@gmail.com

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM