Refund policy

Last Updated: June 27, 2026

At Pexaboot, customer satisfaction is our top priority. We want you to love your purchase, but if you are not completely satisfied with your order, we are here to help. Our Return and Refund Policy is designed to be fair, transparent, and easy to understand.

1. Return Timeframe & Eligibility

You have 7 days from the date you receive your item to request a return.

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • The item must be in its original packaging with all product tags, labels, and manuals intact.

  • You must provide the original invoice or proof of purchase.

2. Non-Returnable Items

Certain types of items cannot be returned due to hygiene, safety, or customization reasons. These include:

  • Perishable goods or personal care items.

  • Customized or personalized products made specifically to your request.

  • Items marked as "Final Sale" or clearance items on our store website.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If the product is defective, damaged, or if you receive the wrong item, please contact us at pexaboot@gmail.com within 48 hours of delivery.

  • Please include your order number and clear photographs or a short video showing the issue.

  • Once verified, we will arrange a complimentary replacement or process a full refund at absolutely no extra cost to you.

4. Exchange Options

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted by our team, you can make a separate purchase for the new item on our store. Alternatively, if you need a size or variant exchange, please mention it when you reach out to our customer support team, and we will guide you through the process.

5. Return Shipping Costs

  • For Damaged/Incorrect Items: Pexaboot will bear the full cost of return shipping.

  • For Change of Mind/Standard Returns: We offer Free Return Pickups! We will arrange our courier partner to pick up the package from your address at no extra charge to you.

6. Refund Process and Timing

Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund based on the item's condition.

  • If approved, your refund will be processed automatically back to your original method of payment (or as store credit, depending on your choice).

  • Refunds typically take 5–7 business days to reflect in your bank account, depending on your payment provider or bank's processing times.

Contact Us

If you have any questions or would like to initiate a return, please contact our support team:

  • Email: pexaboot@gmail.com

  • Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM